Privacy Policy for Jaewoo Care

Privacy Policy for Jaewoo Care App
Effective Date: 01 April 2025

Jaewoo Machines ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Jaewoo Care App (the "App"). Please read this policy carefully. By using the App, you agree to the practices described herein.

1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:

Name

Email address

Phone number

Company name

Machine serial number or service ID

1.2 Usage Data
When you use the App, we may collect:

Log data (device information, IP address, OS version)

App usage statistics

Location data (with your consent)

Diagnostic and crash data

2. How We Use Your Information
We may use your information to:

Provide and manage support services

Respond to service or maintenance requests

Improve app performance and user experience

Send notifications related to support updates or service schedules

Communicate promotional offers (only with your consent)

Comply with legal obligations

3. Sharing Your Information
We do not sell your personal data. We may share your information with:

Authorized Jaewoo service personnel for resolving technical issues

Third-party service providers (e.g., analytics or hosting partners)

Legal authorities, if required by law

4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no digital system is 100% secure.

5. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:

Access the data we hold about you

Request correction or deletion of your data

Opt-out of promotional communications

Withdraw consent for data collection (may affect app functionality)

To exercise your rights, contact us at: marketing@jaewoomachines.com

6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Children’s Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect data from children.

8. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be notified through the App or via email. Continued use of the App after updates constitutes your agreement to the revised policy.

9. Contact Us
For questions or concerns about this Privacy Policy, please contact:

Jaewoo Machines Pvt. Ltd.
Email: marketing@jaewoomachines.com
Phone: ‪+918484000003‬
Website: www.jaewoomachines.com